WELCOME TO THE FIRST STEP IN APPLYING FOR THE EXCITING JOB OF WORKING FOR PLAYAWAY ABROAD.

As a Playaway Abroad rep or as part of our overseas office team you are among the best in the business and should your application be successful you will be joining a tight knit team of knowledgeable, hard working professionals, each one dedicated at giving thousands of workers the time of their life every summer.

OVERVIEW OF ROLES & RESPONSIBILITIES:

  • Meeting/greeting guests on arrival into resort
  • Conduct an informative welcome meeting and arranging an engaging and diverse party introduction to the resort including bar crawls, days out etc. on a weekly basis.
  • Liaising with local employers to create new relationships and build on our existing relationships within the resorts.
  • Conduct daily duties within the accommodation and acting as a focal point for guests questions/queries/issues and completing reports as required.
  • Visit guests on a daily basis and effective management of guest welfare.
  • Collection of rep fees and other monies as required.
  • Regular engagement on social media with current and future arrivals and creation of promotional social media pictures and videos for the resort.
  • Management of social media accounts for the resort eg. Snapchat, Facebook, Instagram etc.
  • Deliver exceptional customer service on a daily basis, providing guests with an outstandingservice at all times.
  • Completing reports and other general admin duties
  • Attend a pre-season training course and additional training as required in resort.
  • Provide weekly reports and updates to line management
  • Any other duties deemed necessary to the smooth running of operations in resort.

WHAT YOU'LL NEED TO SUCCEED IN THIS ROLE:

  • A real passion for delivering consistent, outstanding customer service.
  • Experience in a sales or customer service target driven role.
  • Willingness to learn and a commitment to personal development.
  • Be able to work as part of a team and also individually within the resort.
  • Strong communication (both oral and written) and presentation skills.
  • Ability to cope with ever-changing tasks and long, varied working hours.
  • A confident and fun approach is essential.
  • A commitment and drive to go above and beyond.
  • Ability to speak to small or large groups clearly and confidently.
  • Attention to detail and a high level of admin skills including timekeeping, organisational skills and problem solving.
  • Cash handling skills.
  • Previous Tour Operator experience is essential, although previous seasonal workers will be considered.



LANGUAGES

Do you speak any other languages than your own? If so use this space to state languages spoken and your fluency in them.

ABOUT YOU




EDUCATION




GENERAL

HEALTH


CONVICTIONS


If you answered yes you are required to give details on a separate sheet as the post for which you are applying may be exempt from the provisions of section 4 (2) of the rehabilitation of offenders act
1974 (exemptions) 1975

REFEREES

EMPLOYMENT HISTORY