Terms & Conditions

YOUR WORKING HOLIDAY PAYMENTS

All payments must be made in Sterling. Once you have made your initial booking / registration fee (£69) your working holiday is booked. You will receive a confirmation letter reconfirming the booking usually within 48 hours. The remaining balance (accommodation fee) must be paid at least 2 months before travelling, unless your booking is made within 2 months of your planned departure date. If this is the case, PlayaWay will arrange the dates of payment to suit the client and PlayaWay. We are always happy to accept late bookings where possible and available.

The accommodation fee can be paid in instalments if you wish (please arrange with our advisors) . Alternatively the full accommodation fee needs to be paid at least 2 months before your booked arrival date. If however your leaving within 2 months of your chosen departure date the fee will need to be paid in full, unless otherwise arranged with our advisors. If you have any queries don’t hesitate to contact us. If your accommodation fee is not received by the agreed date, PlayaWay Abroad has the right to cancel your space and the contract without notice to yourself and without any refund. However we do allow late payments as long as arrangements have been made with the working abroad advisors.

CANCELLING YOUR WORKING HOLIDAY

Should you wish to cancel your confirmed booking, notification must be made in writing. Email or verbal notification is not sufficient. The following charges will apply from the date in which written notification is received by PlayaWay (this is to compensate for estimated losses and expenses):

  • 90 – 60 days: 35% of the total cost
  • 59 – 47 days: 50% of the total cost
  • 46 – 1 days: 100% of the total cost

All Refunds are subject to a £35 Administration Fee charge.

All cancellations are subject to a £35 Administration Fee charge.

Date changes are not allowed to be made if your arrival date is within 8 weeks of your request. If you change your date and then unable to come you are not entitled to apply for a refund. Unless otherwise agreed with the office.

NO CANCELLATION FEES WILL BE WAIVED AS A RESULT OF:

  • Injury or sickness.
  • Delayed, rescheduled or missed flights.
  • Climatic, social or political problems.
  • Pandemics, Epidemics, Bird flu, Swine flu, SARS, Leprosy, Shingles, Pink eye, Rickets or Chaffed lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms. Please note that registration fees are non-refundable.

PRICE GUARANTEE

Once booked, the price of your working holiday is fully guaranteed and will not be subject to any surcharges. We reserve the right to revise prices for new bookings. The price that we confirm at the time of booking is the price you pay.

SERVICES NOT INCLUDED

Your flight, holiday insurance, personal expenses (food, drinks, laundry etc) and the 100 Euros deposit are not included in the price of your working holiday.

TRAVEL ARRANGEMENTS

PlayaWay is not liable for any travel arrangements to any airport you are flying from. Neither are we liable for any losses and/or expenses incurred as a result of individuals booking flights or applying for positions with a third party. If you book your flight without consulting with PlayaWay, you will not be entitled to an airport pick-up or greeting at your selected destination. However alternative arrangements for airport collection and transfer can be agreed with the working abroad advisors.

INAPPROPRIATE BEHAVIOUR

If the behaviour of any individual causes offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate the booking. If this situation arises PlayaWays’ responsibility will cease and the company is under no obligation to cover expenses incurred and will not consider or accept any claims for compensation, refunds, deposits or rent paid whatsoever.

OUR STAFF

To enable us to offer you efficient and professional services, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.

OUR COMMITMENT

All information supplied to PlayaWay by its members is treated in the strictest confidence and is subject to the Data Protection Act. We promise to provide you with the best possible service, however certain holidays may only operate if minimum numbers are attained and we therefore have the right to cancel your booking if that minimum number is not achieved. It is, however, unlikely that we will have to make any changes to your working holiday as plans are made months in advance. We do however, reserve the right to make changes at any time should the need arise.

REGISTRATION AND PRICE

The registration and overall cost are two separate payments, paid per person. The booking / registration fee is to start the process of matching individuals with suitable roommates and reserves your place on your chosen departure date. Once this is paid, you then agree to pay the accommodation fee no later than 6 weeks before your arrival in your destination. If however your leaving within 6 weeks of your chosen departure date the full fee will need to be paid in full, unless otherwise arranged if you need to change your departure date there is a charge of £35 per person. If you wish to change your flight departure or return date you will be subject to the Terms & Conditions of your travel agent.

INDEPENDENT HOLIDAY REPRESENTATIVES AND EMPLOYMENT

You accept that PlayaWay is responsible for introducing you to an independent holiday representative on arrival. It is the responsibility of the holiday representative to help you obtain one job/trial in any area of work. If you lose or quit this job, PlayaWay and the representative are not liable or responsible for finding you an alternative position. If you do not wish to take the job you are found, you are not obliged. Your reps responsibility is to spend most of your first week helping you to settle into the area and to answer any questions you may have. Your rep is contracted to you for a one month period and after its down to the rep whether they help you after that time. Please note holiday reps are not directly employed by PlayaWay Abroad, they are independent holiday representatives.

ACCOMMODATION AND DEPOSIT

You confirm that accommodation supplied by PlayaWay is only for you and your selected roommates and may be subject to a small deposit.

If anyone, apart from your selected roommates is found in or proved to have resided in the accommodation without the knowledge or written consent of your representative, you will be asked to leave the accommodation without notice.

If you or any of your roommates damage the accommodation or contents or break any of the rules or regulations relating to the occupation of the apartment, you are required by the owner of the apartment to leave. You then forfeit your right to reclaim your deposit.

If you deny a representative the right of entry you will be immediately struck off the PlayaWay database without further notice and will be required to leave the apartment. The amount of time you spend in the accommodation is at the discretion of PlayaWay, pending all rules and regulations are adhered to.

Any deposit will need to be reclaimed in your destination and not in the UK after your arrival. Failure to reclaim in your destination will result in the loss of your deposit.

It is your responsibility to pay your deposit to the Rep or the landlord and to no other person. Only the landlord or Rep can issue a receipt to prove payment. PlayaWay is not responsible if rent or deposit is paid to anyone else but the landlord or Rep.

You also understand that the accommodation is only available for 4 weeks, after that time it is up to you and the landlord to organise a contract renewal and not PlayaWay.

IMPORTANT – PLEASE NOTE

PlayaWay cannot accept liability or pay compensation if a holiday is cancelled or if changes to your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or any other reasons out of our control amounting to force majeure.

AlthoughPlayaWay uses all reasonable endeavours to ensure that introductions to members seeking introductions for roommates fall within the category of persons specified by them on their application form, it will not accept responsibility if, through no fault of its’ own, any such person introduced does not fall within such category.

You understand that if the authorities or council decide to close the club or bar where you work thatPlayaWay cannot be held responsible for the council or authorities’ decision.

By applying to become a member of PlayaWay you agree to be bound by our terms and conditions and that acceptance of your application by PlayaWay will create a legally binding contract between them and yourself.